Patient fees can be a complex matter, no matter whether you're dealing with a private or public healthcare provider. These fees typically include both statutory and provider-specific charges, often capped at certain maximum limits. Payments may be collected entirely from the patients or partially covered by Kela (the Social Insurance Institution of Finland), insurance companies, or other entities.

Emergency units in hospitals are often busy and chaotic environments where patients require prompt attention for a wide range of medical conditions. One of the most critical parts of the emergency care process is the check-in process, which involves collecting patient information, assessing the severity of their condition, and prioritizing treatment based on urgency. However, the check-in process can be time-consuming, leading to longer wait times for patients and increased workload for hospital staff. In this blog post, we will explore how automating the check-in process can help emergency units improve efficiency and enhance the patient experience.

In many healthcare organizations, self check-in to appointments has become a daily routine. Self check-in has clear advantages – it saves healthcare resources from being tied to support-related tasks. Instead, healthcare personnel can focus on more meaningful work.