In healthcare, one of the biggest challenges has always been the organization of diagnostics and treatment of contagious diseases in hospitals and health centers. It’s effective to focus complex healthcare actions requiring a lot of professionals and equipment under one roof. At the same time, because of this way of organizing, a large number of people having an infectious disease, such as influenza or Covid-19, may be sitting in the same waiting room. In that room, one patient can expose many other people to the disease, although a health center should be a place to seek cure for illnesses, not the other way around.

Patient experience describes an individual’s experience of their issue, whether it is an illness or an accident, and how healthcare treats that problem. Over the past ten years, many organizations have launched and completed projects to improve the overall patient experience.

In many healthcare organizations, self check-in to appointments has become a daily routine. Self check-in has clear advantages – it saves healthcare resources from being tied to support-related tasks. Instead, healthcare personnel can focus on more meaningful work.

Excel is used for various purposes in business processes all around the world. This classic solution is very flexible, but it can also become an extremely tedious tool to use – at the latest when the company grows. In many healthcare organizations, resource planning is usually run on Excel. Is this really the most efficient way to do this important planning work or would there be other options?

The idea of digitalization, automation, and self-service solutions is to reduce employees' workload and routine tasks and to allow them to focus on more meaningful work. Especially in the healthcare sector, there is a clear need for automation - the main task of healthcare professionals is to care for patients and to spend as little time as possible on non-essential bureaucracy and paperwork.