Patient transfers refer to situations where a patient is moved from one healthcare unit to another, for example, from one hospital to another or to a long-term care facility. These transfers are an essential part of healthcare workflow, and their success significantly impacts patient safety and the quality of care. While patient transfers might seem straightforward – find an available location and arrange transportation – in practice, the process is often much more complicated and stressful. In this blog, we delve into the challenges that can arise during patient transfers and how Uoma makes them smoother and safer.

Mentally, a patient's path begins already at home, when they receive an appointment reminder or an invitation letter from their healthcare provider. Physically, it starts when the patient arrives at the health center or at the hospital. The first thing that the patient usually encounters is a self check-in kiosk. Developing, delivering, and especially programming of such devices is routine work for us at Axel Health, so I decided to write a short blog post on the key ingredients of designing and implementing a great user experience for a self-service kiosk. 

Patient experience describes an individual’s experience of their issue, whether it is an illness or an accident, and how healthcare treats that problem. Over the past ten years, many organizations have launched and completed projects to improve the overall patient experience.